FAQ

Why should I choose All Sun Technics products for my outdoor space?


Good question. We can give you a 6 reasons that in my opinion can convince you: First: most of our products are Made in Belgium. We design, produce and powder coat in Limburg. We are involved in every step to guarantee you a unique product in extremely fast times. Second: design and technology. It is our strong point because we invent and make beautiful products as well as technological ones. We love clean lines and we always give a unique touch. It is no coincidence that we have some of the most exclusive products on the market. Third: We invest in research and development to bring you the highest technology and safety of an efficient product. Today we have several patents! Fourth: our sales network is present throughout Belgium. So you can count on an All Sun Technics partner near you, ready to help you with any question. Fifth: we are involved in every step of your project from A to Z. Thanks to our internal technical department, even the most special project can come to life. The product is exactly how you want it, custom made, truly original. You can choose from 50 different colors and multiple roofing materials! Not to mention the accessories such as LEDs, heaters, side walls, sliding doors ... Last but not least reason for choosing All Sun Technics is our philosophy. Our goal is not only to give you a beautiful product, but also to expand your natural outdoor living space where you and your family can spend a warm evening all year round. Have we convinced you?




What is the best pergola for my home?


To help you choose the most suitable pergola for your home, we must first ask you what will be its main function? Should it be an extension of your living space? Or maybe it will be a place where you put your car under? Can it be freestanding or should it be attached to your home? We ask, because depending on your wishes, there is the most suitable All Sun Technics product. For example, if you want a place where you can spend evenings with your family, we recommend choosing a pergola attached to your house. Roofing can be done with polycarbonate or glass to meet your needs. Preferably closed with sliding glass walls and / or side walls to have a warm feeling earlier in the spring and longer in the autumn evenings. If, on the other hand, you want a more modern look, we recommend choosing a freestanding patio roof. However, it can also be attached to your home, this should be discussed with one of our partners, who will do the installation for you.
We always advise you to contact us or one of our partners to discuss the ideas and advise you on the most suitable solution!




Where and how are the All Sun Technics pergolas made?


You should know that most of our products are Made in Belgium, from design to production. Our head office is in Heusden-Zolder, province of Limburg: here we design and build all pergolas. To be precise, all production takes place in the factory, which is split into two sections: a production section and a powder coating section for a total of 2000 square meters. We like to call ourselves a company that knows how to combine unique designs with accuracy, because every step of the production process, including powder coating, is consistently carried out by our expert staff. In this way we guarantee customized products that meet every need. People like me, who work at All Sun Technics, are accurate, hardworking and passionate: many of us are looking for new innovations every day to improve the quality of our existing products and to develop new designs that translate into beautiful products .




What is the difference between a freestanding pergola and a regular pergola?


The main difference between a free-standing pergola and a pergola cover is that a free-standing pergola does not need to be attached to a house. This does not mean that free-standing pergolas cannot be attached to a house. A free-standing pergola can certainly be attached to a house and serve as an extension of your living space. Both solutions can integrate LED lighting, heating elements or can be closed with sliding glass walls or side walls that protect you from the wind, creating a space where you can spend evenings in early spring until late autumn.





Product information

How can I clean my pergola without damaging it?


The first golden rule is to use only water, neutral soap, and a soft-bristled brush. I do not recommend the use of pressure washers or solvents because they are very aggressive on the profiles and on paint: you risk ruining it and irreparably damaging it. If you need a specific product, you can contact the nearest All Sun Technics dealer directly: they will provide you with the one that suits you best or they can even provide a dedicated maintenance service directly.




Do I have to do anything special to protect the pergola in winter?


Nee. Al onze producten zijn ontworpen, gemaakt en behandeld om lang mee te gaan, ook tijdens de wintermotten en negatieve temperaturen.




I would like to replace the plates because the pergola structure still seems to be in good shape. Is that possible? Who should I consult?


Ja, de platen kunnen worden vervangen. U kunt er bijvoorbeeld ook voor kiezen om over te schakelen van polycarbonaatplaten naar glaspanelen. U kunt eenvoudig een contactformulier invullen op onze "Contacten" -pagina en de All Sun Technics-dealer zal contact met u opnemen.





Prices and estimates

How can I clean my pergola without damaging it?


The first golden rule is to use only water, neutral soap, and a soft-bristled brush. I do not recommend the use of pressure washers or solvents because they are very aggressive on the profiles and on paint: you risk ruining it and irreparably damaging it. If you need a specific product, you can contact the nearest All Sun Technics dealer directly: they will provide you with the one that suits you best or they can even provide a dedicated maintenance service directly.




Do I have to do anything special to protect the pergola in winter?


Nee. Al onze producten zijn ontworpen, gemaakt en behandeld om lang mee te gaan, ook tijdens de wintermotten en negatieve temperaturen.




I would like to replace the plates because the pergola structure still seems to be in good shape. Is that possible? Who should I consult?


Ja, de platen kunnen worden vervangen. U kunt er bijvoorbeeld ook voor kiezen om over te schakelen van polycarbonaatplaten naar glaspanelen. U kunt eenvoudig een contactformulier invullen op onze "Contacten" -pagina en de All Sun Technics-dealer zal contact met u opnemen.





Maintenance

Warranties

What extras are provided with the campervan itself?


We here at Jaibow want you to have the best holiday and to feel at comfort throughout - We provide you with all your kitchen utensils / plates / cutlery / pots & pans - We provide cleaning products for the kitchen - We provide you with gas - We provide you with a Cadac BBQ – All free of charge There are also extras available for a fee - Towels £5 - Blankets £5 - Bedding £40 - Camping chairs x2 £10 - Camping table £10 - Shoe rack £5 - Awning £45 - Portable toilet £15 - Pizza stone £5




Is insurance covered in my camper hire?


Yes, fully comprehensive insurance is included with an excess of £500.00




Is breakdown cover included?


Yes standard breakdown cover is included when you hire our campervans.




Can we add a driver?


Yes additional drivers can be added for an extra £20.00 per person.




What do I need to bring when I collect the campervan?


Other than your luggage of course?! The other things you need to make sure you bring along with you are a fully valid driving license and two proof of address documents – these must be within 90 days and can be the likes of utility bill, bank statement and mortgage statement.




Can I bring my pet?


Unfortunately, we do not allow pets in our campervans.




Is smoking allowed?


We do not tolerate smoking in our campervans and we also ask that if you are going to smoke the van door is shut whilst outside.




Do you provide gas bottles?


No we don’t because you don’t need one!




How does the gas/electric/water work?


Here at Jaibow we have an underslung LPG tank which runs – an external BBQ point, night heater and the two gas rings in the kitchen. This tank would last at least a week should you be using all these appliances every day – cool right?! All our vans have a split charge leisure battery system, meaning whilst you’re driving the leisure battery is being charged from the vehicle. Once on site you can use the lighting/usb points/sink/fridge - all of which are powered by the leisure battery. Should you need to use 240v sockets in the camper you would need to plug the van itself into the electric hook up on site, this also then keeps your main battery’s charged up. We provide a 10litre fresh water container that supplies the cold water to the tap in the campervan. When it’s running low you can re fill your container at the sites water fill up points (please make sure you check that
it is drinking water you fill up with!)




What does the campervan need to be returned like?


We would be super pleased if you could return the van as you found it, clean and tidy! We also would ask you to fill the fuel tank back to full. If there are any damages or faults we find this will be taken from the deposit.




Is there a limit on the number of miles?


There is not a set limit on miles however we do ask if you are taking the van out of England to inform us before you take the van.





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